Part 3, “How to Win People to Your Way of Thinking,” contains 12 chapters that warn against the pitfalls of arguments and suggest ways both to avoid confrontation and to handle conflicts smoothly. The three remaining chapters describe the value of being a good listener, the importance of taking an interest in topics dear to other people’s hearts, and the power of making others feel important. The third chapter emphasizes the importance of remembering and using a person’s name. The second chapter discusses the power of a smile and how to bestow it on everyone you meet. The first chapter recommends becoming genuinely interested in others. Part 2, “Ways to Make People Like You,” contains six chapters that delve in detail into the mechanics of popularity. Part 1, “Fundamental Techniques in Handling People,” introduces the reader to three basic ideas for success with others: Don’t criticize them show them honest appreciation and find ways to give them what they want. The chapters are short and pithy each focuses on a specific technique and how to apply it when interacting with other people. He cites the stories of people, both famous and ordinary, who practiced these principles and reaped great benefits. The book is divided into four parts in each, the author describes principles that lead to successful interactions with others.
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